Returns and Refunds Policy
Returns & Refund Policy
We stand behind our craftsmanship. Because most of our pieces are custom-made, our return policy is designed to be fair while protecting the integrity of personalized work.
Getting Started
To request a return or cancellation, contact us at (346) 447-8443 or tysgrillz@gmail.com with your order number and details.
Custom Grillz
Each grill is handcrafted based on the mold you provide, so accuracy is key.
- You may request a refund within 30 days, as long as production has not started.
- If you cancel before sending your molds, your refund will be issued minus shipping and $20 per mold kit.
- If you cancel after sending molds, a 15% fee will apply.
Important Notes:
- Orders without usable molds after 60 days will be converted to store credit only.
- Once production begins, the order is final and non-refundable.
Fit Guarantee:
- You have 7 days after delivery to report any fit issues.
- One complimentary adjustment is included.
- Additional adjustments are available for $50 (includes new mold kit and shipping).
Custom Jewelry
- A $75-$150 design deposit is required and is non-refundable.
- Once you approve the final design, the order becomes final.
Cancellations:
- Before production: 15% cancellation fee
- After production: No cancellations or refunds
Ready-Made Items
For non-custom pieces:
- Defective items are not eligible for a refund or replacement.
Fees:
- 10% restocking fee on approved returns
- Return shipping is the customer’s responsibility unless the item is defective
Refund Timing
Once your return is received and approved:
- Refunds are processed within 2 business days
- Funds typically arrive within 3–5 business days
Need Help?
We’re here to make things right. Reach out anytime at tysgrillz@gmail.com