Returns and Refunds Policy

TYS Grillz — Custom Grillz Policy

Custom Grillz (Made to Order)

All TYS Grillz are custom-made to fit the mold impressions provided by the customer. Customers are responsible for providing a good, accurate, and usable mold impression. TYS Grillz is not responsible for an improper fit resulting from inaccurate, damaged, incomplete, or otherwise unusable mold impressions provided by the customer.

Refund & Cancellation Policy
Refund requests must be submitted within 45 days of the original purchase date, provided that production has not yet started. Orders older than 45 days are no longer eligible for a refund and will only qualify for store credit.

If you choose to cancel your order before sending back your mold impressions, you will receive a refund minus any shipping fees paid and the $30 mold kit fee, if applicable. Shipping fees are non-refundable.

If you choose to cancel your order after sending back your mold impressions, a 20% cancellation fee will be deducted from your refund. Any shipping fees paid are also non-refundable.

If TYS Grillz does not receive usable mold impressions within 45 days of the original order date, the order will no longer qualify for a refund and will only be eligible for store credit. Additional charges may apply if material costs have changed since the original purchase.

Missing Teeth
If your mold impressions show one or more missing teeth, an additional fee of $25 per missing tooth will apply. This fee covers the additional work required to build and shape your grillz so they follow a natural-looking tooth line.

The number of missing teeth and the total additional cost will be confirmed after TYS Grillz reviews your mold impressions. We will contact you with the additional cost before production begins.

Once production begins, the missing-tooth fee is non-refundable.

Production & Final Sale
Once production begins, all sales on custom-fitted grillz are final. Because each grill is custom-made specifically from the customer's mold impressions, orders cannot be canceled or refunded once production has started.

Fitting Issues & Defects
After receiving your completed custom grillz, you have 5 days to notify TYS Grillz of any fitting issues or defects.

Any fitting issue or defect must be reported within this 5-day period to qualify for an adjustment.

TYS Grillz will provide one free adjustment for qualifying fitting issues reported within the 5-day period.

Any additional adjustments requested after the first adjustment will be subject to a $60 adjustment fee. If a new mold kit is required, the applicable mold kit and shipping costs may also apply.

Customers are responsible for shipping their mold impressions back to TYS Grillz for adjustments. TYS Grillz is not responsible for return shipping costs unless otherwise agreed upon in writing.

Adjustments are intended to address qualifying fitting issues or defects and do not constitute a refund or order cancellation.

Payment Disputes & Customer Support
If you have any concerns regarding your order, payment, charge, mold, fit, or finished grillz, please contact TYS Grillz at tysgrillz@gmail.com before filing a payment dispute.

We are always happy to communicate with our customers and will do our best to work with you to resolve any issues and make things right whenever possible.

By placing an order with TYS Grillz, the customer acknowledges and agrees to the policies outlined above.